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AVG antivirus update accidentally cripples Windows XP PCs

by Shanmuga| Tweet This | Google +1 | Facebook | Stumble It | Reddit | Digg | del.icio.us

"According to messages on AVG’s support forums and its own support site, an update released late Saturday for the company’s security software fingered the "user32.dll" file as a Trojan horse. As per the program’s settings, the AVG software, including the newest version 8.0 and its predecessor 7.5, shut the .dll away in quarantine. The result: A crippled computer.

"If you have chosen ‘heal’ or ‘quarantine,’ your PC will no longer restart," said a panicked user named "pa3bar" in a message Sunday . "It shows a blue screen at start up and tells you it cannot find winsvr, error c0000135. System recovery has no effect." " – Content courtesy of Flawed AVG antivirus update cripples Windows XP PCs | InfoWorld | News | 2008-11-11 | By Gregg Keizer, Computerworld

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{ 2 comments… read them below or add one }

jon anderson November 13, 2008 at 9:00 PM

re: AVG antivirus update accidentally cripples Windows XP PCs November 12, 2008 by Shanmuga Filed under Antivirus

http://www.malwarehelp.org/avg-antivirus-update-accidentally-cripples-windows-xp-pcs-2008.html
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Isnt it a bit irresponsible to mention this with no
comment as to any patch/workaround/fix ??
Yes, it does prevent some future systems from breaking, but even if there’s no known fix, why not address that issue????

Reply

Shanmuga November 13, 2008 at 9:54 PM

Jon, the link to the fix provided by AVG is available at the page to which I have linked. They have issued separate fix for versions 7.5 and 8.0. Anyway I will also provide the link below:

http://www.avg.com/support

Please check topic id 1574 and 1579.

Reply

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