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AVG antivirus update accidentally cripples Windows XP PCs

November 12, 2008 by Shanmuga  
Filed under Antivirus

"According to messages on AVG’s support forums and its own support site, an update released late Saturday for the company’s security software fingered the "user32.dll" file as a Trojan horse. As per the program’s settings, the AVG software, including the newest version 8.0 and its predecessor 7.5, shut the .dll away in quarantine. The result: A crippled computer.

"If you have chosen ‘heal’ or ‘quarantine,’ your PC will no longer restart," said a panicked user named "pa3bar" in a message Sunday . "It shows a blue screen at start up and tells you it cannot find winsvr, error c0000135. System recovery has no effect." " - Content courtesy of Flawed AVG antivirus update cripples Windows XP PCs | InfoWorld | News | 2008-11-11 | By Gregg Keizer, Computerworld

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Comments

2 Responses to “AVG antivirus update accidentally cripples Windows XP PCs”

  1. jon anderson on November 13th, 2008 9:00 PM

    re: AVG antivirus update accidentally cripples Windows XP PCs November 12, 2008 by Shanmuga Filed under Antivirus

    http://www.malwarehelp.org/avg-antivirus-update-accidentally-cripples-windows-xp-pcs-2008.html
    ***
    Isnt it a bit irresponsible to mention this with no
    comment as to any patch/workaround/fix ??
    Yes, it does prevent some future systems from breaking, but even if there’s no known fix, why not address that issue????

  2. Shanmuga on November 13th, 2008 9:54 PM

    Jon, the link to the fix provided by AVG is available at the page to which I have linked. They have issued separate fix for versions 7.5 and 8.0. Anyway I will also provide the link below:

    http://www.avg.com/support

    Please check topic id 1574 and 1579.

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