SonyBMG's Secret Recall


As holiday purchases kicked off over the past week, the damaging disks are still being sold in stores. Customers writing to SonyBMG to complain about the disks are still not being told that they can exchange their disks. Most importantly, SonyBMG has taken no steps to affirmatively notify the public other than a notice on their website (when was the last time you casually browsed the SonyBMG website?) and responding to press calls.

Surely SonyBMG has other means at their disposal to notify the over 2 million purchasers of XCP-loaded CDs that SonyBMG has sold them a defective product. How much did they spend promoting that Celine Dion disk anyway? EFF and others have already suggested that Sony notify customers using the "messaging system" capability of the XCP software, but Sony rejected that suggestion. EFF: DeepLinks

Linked by shanmuga Tuesday, 29th November 2005 2:12AM