Why Linux May Never Be a True Desktop OS
With Linux, the customer often expects to get the product for free and wants the retail price of Windows deducted from his/her purchase price. There are no funds passed back to the vendor and, because Linux is different, customers tend to place more service calls -- at $85 a call.
As a result, the vendor generally ends up losing money. Technology News: Commentary : Why Linux May Never Be a True Desktop OS
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