Customer Support Issues Will Kill OneCare

...Microsoft claims that 70% of all computers do not have basic protection on them. Targeting those 70% with a service business that intends to be profitable at $49.00 a year is foolish. A single support call can evaporate that subscription fee. And let me tell you, end users that have no protection today are going to generate nightmare support calls.

I canít help thinking that the originators of the OneCare concept were wooed by the OnStar commercials they saw. They are beautiful. Hit a button in your car and you hear a friendly, reassuring voice answer you. They are there to solve all your problems. Ľ Customer Support Issues Will Kill OneCare | Threat Chaos |

Linked by shanmuga Friday, 2nd June 2006 2:41AM