Privacy: Retailers under pressure to tighten security
Privacy concerns and proposed laws governing the use of sensitive personal information are making it more important for retailers to be able to demonstrate due diligence when it comes to information security practices, according to IT managers at the Retail Data Security Forum in Chicago this week. An inability to do so could expose companies to serious damage to their reputations, financial losses and customer churn, they said.
"The brand can suffer real consequences" from a security breach, said Brian Kilcourse, chief strategist at the Retail Systems Alert Group, the Newton, Mass.-based organizer of this week's forum. "In the eyes of the customer, if their data is compromised, the retailer is legally and ethically bound to report that breach." Computerworld | Retailers under pressure to tighten security
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