…"85 percent or more of all e-mail traffic today is spam. If you haven’t been listening closely to the dark mutterings in your e-mail administrator’s office, you may have missed out on significant clues about the nature of the problem and what the IT department can do to address it. However, when you do listen to the technical staff, it’s easy to get lost in their arcane acronyms, such as SPF and RBLs, and you may drown in more information than you really wanted to know.
To learn what’s really happening in the technical trenches, we asked several e-mail administrators to tell us about the key items—the single key item, in fact—that they wish their IT management understood. If you read through their wish list, you may be able to understand the nature of their challenges and, perhaps, help them clean out your inbox." – Content courtesy of Getting Clueful: Five Things You Should Know About Fighting Spam – CIO.com – Business Technology Leadership